[vc_row el_fullwidth_content=”true” el_row_height=”600″ el_content_center=”centred_content” el_background=”color” el_background_color=”#000000″ el_background_position=”center center” el_background_repeat=”no-repeat” el_extra_class=”masklayer banner-pane” el_animation=”parallax” el_animation_row_name=”HOME BANNER” el_uid=”5add9192063dd” el_background_image=”31″ css=”.vc_custom_1525154636760{padding-top: 0px !important;padding-bottom: 5px !important;}”][vc_column el_alignment=”center” el_alignment_mobile=”center” el_valignment=”center” el_sticky_offset=”105″ el_extra_class=”masklayer” el_background=”image” el_background_size=”true” el_background_position=”center center” el_background_repeat=”no-repeat” el_uid=”5adda50c0f19b” el_background_image=”446″ css=”.vc_custom_1525157503641{padding-top: 150px !important;padding-bottom: 100px !important;}”][ideo_wow_title el_font_size=”72″ el_extra_class=”promo-pane-title” el_elemnt_style_colors=”{‘title_color’:’#ffffff’}” el_animation=”viewport” el_animation_type=”zoomIn” el_uid=”5add9ef8e55d9″]Terms & Conditions[/ideo_wow_title][/vc_column][/vc_row][vc_row el_background=”color” el_background_color=”#e5e5e5″ el_extra_class=”banner-sec-bottom” el_uid=”5b21f34ddb6e3″][vc_column el_uid=”5b21f3c5e49c8″ css=”.vc_custom_1528953525620{padding-top: 250px !important;padding-bottom: 50px !important;}”][vc_column_text el_elemnt_style_colors=”{‘text_color’:”,’link_color’:”}” el_uid=”5b21f32212092″]
1. Nando’s Loyalty is a loyalty programme by Nando’s (“Programme”). Registered member (“Member”) will enjoy Special Privileges and earn “Chillies”* based on NUMBER OF VISITS, which can be turned into rewards and enjoy Special Privileges.
2. This Programme is available in Nando’s Mobile App which is currently available for iOS and Android.
3. No physical card will be given to registered Member; Member will be required to download, install Nando’s Mobile App from the Apple App Store or Google Play Store, and then register as Member. To enjoy the Programme, Member needs to flash “Member ID” on Nando’s Mobile App as IDENTITY every time Member purchase at Nando’s.
Membership
1.1 To be a Member, you may register for free via Nando’s Mobile App.
1.2 To register, you are required to provide an active mobile number that is valid in Malaysia, email address and other contact information as may be required by Nando’s from time to time. Each mobile number and email address can be registered for one Loyalty Account only.
1.3 To activate your Loyalty Account, you will be required to verify your Account using the Nando’s Mobile App within 30 days after the registration. To verify, you will be requested to enter a 4-digit verification, which will be delivered to you via SMS.
1.4 Chillies cannot be collected without a successful registration and activation of your membership. Once your account is registered and activated successfully, you will receive an email confirming your membership.
1.5 Your Membership is lifetime and will not expire unless there is a change of Terms & Conditions.
1.6 This membership is only applicable at Nando’s Malaysia and can only be used in Malaysia.
1.7 Membership is not transferable.
1.8 Member should always update the registered contact details in the Loyalty Account to ensure that members do not lose their collected Chillies and rewards as well as to enjoy the full benefits of the Programme. To update personal details, Member can log in to his/her Loyalty Account by using his/her registered email and password on Nando’s Mobile App or website.
1.9 To register as a Member, collect Chillies and claim rewards, Member must be aged 18 and above and is a resident in Malaysia. Proof of age may be required before we accept the registration of membership and all information provided by Member to us are based on reasonable assumption and all statements given are true and not misleading.
1.10 To register as a Member, collect Chillies and claim rewards, Member must be aged 18 and above and is a resident in Malaysian. Proof of age may be required before we accept the registration of membership and all information provided by Member to us are based on reasonable assumption and all statements given are true and not misleading.
1.11 This Programme is open to all except the employees and the immediate family members of Nando’s, its promotion agencies, advertising agencies, PR agencies and any associate companies.
Collecting Chillies and Rewards Redemptions
2.1 For every visit, with minimum spending amounting to RM30 or more, excluding service charge, Member will be entitled to ONE (1) Chilli. Chilli will only be added into Member’s account after the transaction is completed, i.e. when the payment has been made.
2.2 To collect a Chilli, Member must present Membership Number on the Nando’s Mobile App when ordering. Member will not be entitled to collect the Chilli if Membership Number is presented during or after payment.
2.3 In the event that Member is unable to present Membership Number on Nando’s Mobile App, Member will not be entitled for the Chilli. Presenting a screenshot of the Mobile App will be invalid.
2.4 Member may collect a Chilli only for dine-in and takeaway transactions. Collection of Chilli is also valid for transactions involving purchase of PERi-PERi Sauces in Nando’s restaurants.
2.5 Collection of Chilli is not applicable for Nando’s delivery, bulk purchases, catering service, purchase of Nando’s Gift Vouchers, Nando’s Staff Meals or any transactions involving other third parties such as Food Panda Deliveries. If Member is unsure whether an item qualifies, please seek help from Nando’s employees.
2.6 Member is will be entitled to collect only ONE (1) Chilli per day. Member will not be entitled to Chilli for any subsequent purchase made on the same day.
2.7 Every third, sixth and ninth Chilli collected will automatically be converted into a reward and will be stored in Member’s Membership Account.
2.8 These rewards CANNOT be redeemed as part of a Combo Meal.
2.9 A full cycle of Chillies collection is 9 Chillies. When Member have accumulated 9 Chillies, the collection will restart from 1 Chilli after the subsequent visit.
2.10 Each reward will be valid for 6 months from the date it was converted.
2.11 In the event Member finds that collection of Chilli and records of rewards are inaccurate, Member may contact our PERi-Vilege Membership Team via email at peri-peri@nandos.com.my.
2.12 To redeem a reward, Member must present Member ID on the Nando’s Mobile App when ordering and verbally inform our staff that Member would like to redeem his/her reward(s). Member’s redemption will not be valid if Member ID is presented during or after payment.
2.13 In the event that Member is unable to present Member ID on Nando’s Mobile App, Member will not be allowed to make any redemption. Presenting a screenshot of the Mobile App will be invalid.
2.14 Member may redeem a reward only for dine-in, takeaway and members’ exclusive delivery service transactions.
2.15 Redemption of rewards is not applicable for Nando’s delivery, bulk purchases, catering service, Nando’s Staff Meals or any transactions involving other third parties such as Food Panda Deliveries.
2.16 The deduction of reward from Member’s Loyalty Account will be on first in, first out basis. The reward which is the soonest to expire will first be deducted.
2.17 Member can check his/her account balance in Loyalty Account on Nando’s Mobile App, or website. Member will be responsible for internet service charges, and we will not be liable for any failure of internet services. We reserve the right to correct or amend the balance in Member’s account if we believe that an invoicing or accounting error has occurred. If Member wishes to contest such correction or amendment to his/her account, please contact our Nando’s Loyalty team at peri-peri@nandos.com.my.
2.18 The rewards collected in Loyalty Account cannot be exchanged for cash. Redemption of rewards can only be made by using Chillies collected from the same Loyalty Account. Member cannot transfer Chillies or rewards to any other person unless otherwise allowed by Nando’s based on its sole discretion.
2.19 It is not possible to merge the Chillies and/or rewards balances from more than one Loyalty account onto a single account.
2.20 Any rewards redeemed and deducted from Member’s account is not refundable.
2.21 The Programme allows a maximum of ten rewards to be spent per day from a single account.
Limitations of Use of Membership
3.1 The membership may not be transferred, exchanged or used for any other purpose, except as specified in these Terms.
3.3 Nando’s shall not be liable for any damage in the event the Nando’s Loyalty membership could not be used due to whatsoever reason including but not limited to failure of Nando’s IT and communications systems as Nando’s may not be able to add Chillies or allow Member to redeem reward(s) during such event.
3.4 Nando’s reserve the right to refuse any application for Nando’s Loyalty membership or to impose limitation on the usage of the Membership if in the event Nando’s believe the elements of fraud, misconduct or unauthorized use is involved in the transaction. Nando’s may at any time suspend or cancel the Membership of the Member if Nando’s believe that the Membership has been used for or intended to be sued for fraud, misconduct or unauthorized use of the Membership.In the event of the aforesaid, the Membership will be invalid once suspended or cancelled by Nando’s and all the rewards in the Loyalty account will be forfeited.
Nando’s Maximum Liability and exclusion of Warranties
4.1 Save for in the event of death or personal injury, Nando’s will only be liable for damages arising from negligence on the part of Nando’s or fraud and as permitted by law not more than the final balance rewards recorded in the Member’s account. Nando’s shall not be liable for any unforeseeable damages or damages beyond the reasonable control of Nando’s.
4.2 Nando’s will endeavour to provide the services relating to Member membership using reasonable skill and care.
4.3 Notwithstanding the above, nothing in these Terms shall affect statutory rights of the Member.
Amendment of these Terms and Termination
5.1 Nando’s reserves the right to amend these Terms at any time or terminate this Programme by giving reasonable notice to Member. Any amendment on these terms will be posted on www.nandos.com.my/nandos-loyalty-terms.
5.2 If Member has successfully verified the registration, Nando’s will notify all the Members of any change, deletion or addition on the Terms by e-mail. The amended Terms will take effect immediately upon being posted on our website or such e-mail to the Member. In the event Nando’s decided to terminate this Programme, Nando’s will give a 30 days’ notice to the Member.
Member Privacy
6.1 Nando’s Privacy Policy can be found at www.nandos.com.my/nandos_my/privacy_policy. Nando’s will use all the information provided by the Member according to the Privacy Policy. The Privacy Policy may be changed from time to time by Nando’s and the amended Privacy Policy will be posted at our website. Nando’s will not disclose Member’s information to any third party without the consent of the Member.
Cancellation of Membership
7.1 In the event Member want to cancel his/her Membership, Member must contact our PERi-Vilege membership team via email at peri-peri@nandos.com.my. All the remaining rewards in the Membership account will be forfeited upon termination of the Membership.
Governing Law and Jurisdiction
8.1 These terms are governed by Malaysia law.
Whole Agreement
9.1 These Terms (together with the documents referred to) constitute the whole agreement between Nando’s and Member and supersedes any other agreement, letters, correspondence (oral or written or expressed or implied) entered into prior this Terms in respect of matters dealt with in this Terms.
Severability
10.1 Any Term, condition, stipulation, provision, covenant or undertaking in this instrument which is illegal, void, prohibited or unenforceable shall be ineffective to the extent of such illegality, voidness, prohibition or unenforceability without invalidating the remaining provisions hereof, and such illegality, voidness, prohibition or unenforceability shall not invalidate or render illegal, void or unenforceable any other Term, condition, stipulation, provision, covenant or undertaking herein contained.[/vc_column_text][/vc_column][/vc_row]